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Thurloe Street Dental
In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
Saba – Practice Manager and Patient Relations Lead
Dr Raza is not available at the time and we will keep the patient informed when he or she will be able to talk to him and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
The General Dental Council 37 Wimpole Street, London, W1M 8DQ
Care Quality Commission Healthcare Team, Citygate – Gallowgate, Newcastle upon Tyne, NE1 4PA
Dental Complaints Service Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA
Revised February 2023
Finance available to spread the cost of treatment